Welcome to www.mydreamgold.com. This section explains the Refund & Cancellation Policy of the www.mydreamgold.com website and My Dream Gold mobile application. By using our services, you agree to the terms mentioned below.

1. Introduction

This Refund and Cancellation Policy applies to all transactions made through the My Dream Gold mobile application and website. By using our services, you agree to the terms outlined below.

2. Cancellation Policy

• Once a Gold purchase or investment transaction is successfully completed, it cannot be canceled by the customer, as gold prices fluctuate in real-time.

• In case of duplicate transactions or technical errors, users must immediately contact our support team within 24 hours of the transaction.

• McGan Solutions Pvt. Ltd. reserves the right to cancel any transaction if fraudulent activity or system misuse is suspected.

3. Refund Policy

• Refunds will be initiated only in cases of failed or duplicate transactions where the amount has been debited but the transaction was not processed successfully.

• Any refund, if applicable, will be processed to the original source of payment within 7–10 working days, depending on the payment gateway and bank timelines.

• No refunds will be issued for successful transactions involving gold purchases or gold savings schemes.

4. Contact for Support

For any refund or cancellation-related queries, please contact:

McGan Solutions Pvt. Ltd.

Email: support@mydreamgold.com

Phone: 8608323334

Address :My Dream Gold, Mcgan's is Gold,

09 Lalithapuram Street,

Royapettah, Chennai - 14.

Tamil Nadu, India.